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IT Services

IT Services portfolio mainly deals with  Product Support and Services. We support ERP products like SAP, QAD, Infor, Epicor, Microsoft Dynamics, etc. In addition to this ERP from our own stable is also available for the customers. 

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In addition to ERP we also support Salesforce CRM and any other Custom software applications after knowledge acquisition. Our Global support process is time tested and is supported by our Ticket Management System with built-in SLAs.

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IT Services comprise of the following services

 

  • ERP Services

    • Full Implementation Services & Project Management

    • Go Live Support / User Training / User Acceptance Testing

    • Master Data Migration

    • Post Go Live Support

    • Server and Database Management

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  • Application Management Services

    • Product Development and Support

    • Customizations and Enhancements

    • Custom Reports and Data Management

    • User Training

    • Quality Checks and Audits

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  • CRM Support

    • Salesforce CRM Support

      • Implementation

      • Customization and enhancements

      • Custom Reports

      • Admin Support

    • Custom Built CRM Software

    • Sales Process and Order Management

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  • Software Products and Solutions

    • Qwikflow EBS – ERP for Manufacturing (Dairy, Food and Beverages, FMCG Industries)

    • Food Traceability / Lot Traceability Solutions

    • Dealer Management Portals

    • Supplier Management Portals

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ERP Implementation

 

ERP team operating from Chennai is capable of Global ERP Implementation and roll-out program

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The Rollout team is responsible to train the super users, leads, process instructors of the factory about the new ERP solution through the Super user training program, Perform UAT, Solution configuration with reference to the Common ERP template.

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The Team consists of SAP Functional specialists who are all well versed in Planning, Sourcing, Material Management, Production and Manufacturing Execution System (MES)

 

  • Superuser Training

  • User Acceptance Testing

  • Go Live Preparation

  • Support End User

  • On the Job Training

  • Hyper Care support

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